HERE'S THE DEAL
It's your home.
It's your phone.
It's your brain.
It's your responsibility.
won't give your money to charity - just a small portion of it but they won't tell you how much = they are DISHONEST.
don't care about anything but the money they make = they are MERCENARY
are not the charity but they pretend (misrepresent themselves) to be so = they are LIARS.
are SALES people = they are $$SALES$$ people.
The main difficulty in
dealing with a fundraising telemarketer relates to the very reason
this form of fundraising is so diabolically effective.
It's the dynamics of the communications between you and the
telemarketer especially those practiced by the telemarketer. The
telemarketer will attempt to manipulate you, to evoke
appropriate emotions, to guide your behaviour by selective
information and reward you if you respond to their wishes. You will
be thanked effusively for your past support (ironic because the
telemarketer couldn't care less about past sales) and thanked even more
effusively if you give
money again. You will be told how valuable your contribution is,
without of course being told that most of it is dead money for
profit, commission and administration and the costs of the silly,
raffle. You will be seduced by prizes
without being told how much of money targeted for a charity is wasted
by this form of gambling. The telemarketer will have developed these
skills perhaps in
other sales jobs such as selling phone contracts. The telemarketer
has been told to use your name and address you respectfully so that
you co-operate. You the innocent prey, on the other hand may feel that
it is a fellow human being you are speaking to, you owe them modicum of
respect. Hanging up on a person is
not easy for some people to do. You may sincerely and earnestly
attempt to discuss things with the fundraiser. You are at a huge
disadvantage when you try that. You will be fair and honest –
because you are dealing with charity (you think). The telemarketer will
say whatever it takes to get your money. They will, as their manager
may have said to them, “think of something” to say to get the job
done. If you can easily be had then they
will persist. If not they will quickly dial the next number and try
again. “It’s a numbers game” is a mantra in telemarketing. You
are not special but the telemarketers are trained to make you feel
Try this. To escape the
false compulsion of the trained and skilled
telemarketer, have a prepared speech ready – they have a spiel so
you need one too. Do not engage the telemarketer. Cover the ear piece
and only use the mouthpiece if you prefer. Invent you own
spiel. Write it down, leave it by the phone. It
might be one of the following:
Sorry I don’t donate over the phone.
Sorry I already have my charitable commitments.
Sorry I never do business over the phone.
Sorry I don't do fundraising over the phone.
Sorry I don’t gamble.
Sorry I am mainly interested in supporting charity not the professional fundraising industry.
Sorry I do not approve of professional fundraising.
Sorry I do not pay for professional fundraising services.
Sorry I do not require professional fundraising services.
Sorry clever parrot. We have no crackers for you.
End your spiel with
something nice if you would like to counter the uneasiness you may feel for
ignoring or rejecting them. Resist the instinct to regard the
telemarketer as a person. To them you are a number - a phone number, a
credit card number, a dollar amount, a positive or negative statistic
to be posted on the sales results board. It's important that you don’t
let them get a word in
that's why covering the ear piece can help. You could end by saying:
Have a nice day. Thank
you for the call. Then hang up. Do it quickly.
Ignore their resistance. They are not real. Telemarketers are not real. What
they say is not real. How they say it is not real. Who and what they
pretend to be is not real. Resolve to do the
right thing even if it is a bit
difficult. People in other countries have to deal with those who might
rob them of life and limb. Fundraising telemarketers just cheat you out
of the money you intended and were lead to believe was going to
Have courage. Be fair. Be Australian. Don't reward the crude tactics of
crude business people and one of the crudest most dishonest industries
Have the courage and the committment to civilized business to
Don't let manners trump morals
We can't stress strongly enough that you must not engage the telemarketer. Think of them as like the deadly Sirens in ancient mythology. Block your ears if you have to. Think to yourself - it's my home, my phone, my money, my time - and I won't let someone who could be on the other side of the country mug me in my own living room. You probably don't invite liars and thieves and frauds into your home at night so why start now? Especially ones you've never met before.
And that leads to a far simpler and perhaps the best
action to take when accosted by a fund raising telemarketer - or any
other telemarketer. Simply hang up without saying anything. As soon as
you have determined that it is a telemarketer withdraw the receiver
hand piece from your ear and place it back on the phone's cradle. You
need not be rude or say anything at all. Withdrawing the hand piece
protects you from the manipulative suggestions of the fake commissions
driven marketer. The only disadvantage of this method is that the call
will be "dispositioned" (jargon) as an unanswered call so you and your
number stay on the call list. You will be called again. But once you
have acquired this simple skill future calls can be dismissed with a
minimum of fuss.
You can now set about supporting charity in your own way, much more
efficiently and ethically and stop rewarding conniving,
mercenary, deceitful telemarketers.